We value your travel plans and try to make this as straightforward as possible. Plans change — flights get delayed, trips get postponed, sometimes things just don't work out. Here's exactly how cancellations and refunds work with us, written in plain language, no fine-print surprises.
To confirm any cab — one-way, round trip, or a multi-day package — we ask for a 20% advance payment. This holds the vehicle and driver for your dates. The remaining amount is paid directly to the driver during the trip, in parts if you prefer.
Advance Cancellations (More than 24 Hours Before Pickup)
If you cancel 24 hours or more before the scheduled pickup, the 20% advance is non-refundable — this is standard across the industry since the vehicle was held for your slot and turned away other bookings for that date. However, we're happy to reschedule your booking to a new date at no extra cost, subject to vehicle availability. Most customers prefer rescheduling over cancelling, and we make that easy.
Cancellations Within 24 Hours of Pickup
The 20% advance remains non-refundable, same as above. If the cab has already been dispatched or the driver is en route to your pickup point, an additional charge may apply to cover the driver's fuel and time — we'll let you know the exact amount on the call, nothing added silently.
No-Show Policy
If you don't show up for a confirmed pickup without informing us, it's treated as a no-show and the advance is forfeited. We do try calling first — genuine delays (flight/train running late) are not treated as no-shows; that's covered separately in our delay policy on each route page.
When a Refund Applies
Refunds apply only when we are unable to fulfil a confirmed booking — for example, a vehicle breakdown with no replacement available, or a service-side error. In such cases, you get a full refund of any amount paid, including the advance.
Refund Timeline
Approved refunds are processed within 5-7 business days to the original payment method. UPI refunds are usually faster (1-3 days); bank transfer refunds can take the full window depending on your bank.
Need to change your date, vehicle type, or pickup point instead of cancelling? Just call us — most changes are free and don't affect your advance, subject to availability for the new date. If the new vehicle costs more or less, we adjust the balance accordingly.
Reach us through any of these — phone and WhatsApp are fastest for same-day changes:
For booking-specific terms (driver allowance, peak-season pricing, route closures), check the relevant package page — 1-day, 2-day, 3-day, or 4-day — each lists its own booking terms in the "Good to Know" section.
If anything here is unclear, just call us before booking. We'd rather explain it on a 2-minute call than have you find out something later that wasn't clear upfront.